ZURICH, SWITZERLAND, 15.10.20 – Customer Experience Management (CXM) pioneers SANDSIV broadcasts that it has been named a Substantial Market Challenger in Omdia’s Market Radar for AI-Enabled Experience Management Platforms.
Omdia evaluated 9 XM methods on the vary of their capabilities, the depth of their AI implementations, the breadth of their data-gathering performance, and the maturity of their analytics and reporting options. sandsiv+ scored excessive marks on every of those standards, marking it as an XM platform absolutely ready to compete towards the largest names within the area.
SANDSIV Named a Substantial CXM Market Challenger in Omdia Report
The report makes particular word of sandsiv+’s agility and suppleness. Clients can select from a variety of deployment choices, from completely cloud-based to utterly in-house installations. “Its agile platform and consulting approach,” says the examine’s creator, Principal Analyst Jeremy Cox, “enable rapid returns on investment . Product updates are released to all clients when ready, with as many as eight releases a day.”
sandsiv+’s exceptional agility is constructed into its very structure. “When we first conceived of our flagship platform, sandsiv+,” says SANDSIV CTO Denis Terebiy, “we refused to compromise on both safety or efficiency. That’s why we began with essentially the most safe infrastructure attainable, then discovered methods to deploy and replace it that supplied the execution pace our prospects demand whereas permitting our builders to continuously roll out new improvements.
“Deploying updates by Kubernetes (K8s) permits us to just do that. Our shoppers see the leads to unmatched entry to oblique and implied buyer opinion, responsive analytics that serve the wants of workers throughout the enterprise, and silo-busting integration of knowledge sources. We consider that the client expertise ought to inform everybody’s work, from the C-suite to the gross sales group. We’ve developed a instrument that helps firms obtain simply that.”
Future plans for the platform embrace a collection of insight-gathering instruments developed expressly for the cellular surroundings, together with augmented visualizations of knowledge and dashboards that succinctly and actionably chart the impression of digital transformation on the client expertise.
SANDSIV could have older, extra established rivals, Omdia notes, however “it punches well above its weight, as evidenced by a growing roster of recognized brands.”
For a replica of the Omdia report, please go to http://bit.ly/sandsiv_omdia. To be taught extra about how SANDSIV is remodeling the way in which that firms world wide meet the wants of present and future prospects, please contact us at gross firstname.lastname@example.org.
SANDSIV is a Swiss software program supplier positioned in Technopark Zurich, Switzerland’s major expertise hub. Listed as a number one VOC vendor in Gartner’s current VOC Market report, SANDSIV has constructed its status in delivering its state-of-the-art Voice of the Customer enterprise options “sandsiv+” to superior CX groups at main organizations all through EMEA, together with main firms within the telco, monetary companies, utilities, retail and transportation sectors.
sandsiv+ captures, analyses, integrates, improves, and measures the client expertise. Introduced in 2014, the next-generation CX platform harmonizes information from any direct or oblique channel, and generates inferred information utilizing synthetic intelligence. Its analytical options are constructed on superior AI applied sciences together with Natural Language Processing (NLP) and Deep Machine Learning, offering for the more and more unsupervised manufacturing of quicker and extra correct actionable insights, and permitting organizations to behave responsively and plan properly. The platform helps advanced integration, customization and configuration.
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