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Limitless | Limitless Welcomes Mike Havard as New Chair to Elevate GigCX

Gig customer support pioneer marks the subsequent part of progress and solidifies GigCX mannequin

London, UK and San Jose, USA: Leading gig customer support (GigCX) platform Limitless at this time welcomes Mike Havard to its board. A widely known buyer administration, channel and know-how trade chief, Havard will assist advance the fast-growing firm’s subsequent stage of enlargement with Limitless co-founders Roger Beadle and Megan Neale, creators of the GigCX mannequin.

Mike Havard

Mike Havard

Havard brings to this continued success 30+ years main and rising companies within the CX trade. He has held management roles with organisations together with BT, Sitel, CM Insight and Verint. Most lately, he was a founding director of Ember, knowledgeable providers group centered on service methods and efficiency transformation for champion manufacturers globally, acquired by Davies Group in 2018. He has additionally held numerous Non-Executive Director, investor and advisory roles in a variety of progressive know-how organisations together with anti-fraud applied sciences and e-learning.

Havard will proceed this momentum as Limitless strikes from energy to energy. In 2021, the corporate introduced its $12m Series B funding, whereas additionally including Genesys as an investor and know-how associate. The similar 12 months, the corporate introduced a joint win with eBay on the ECCSA awards for the Best Customer Engagement award, with judges describing the brand new GigCX mannequin as ‘a game-changer for businesses who have real brand loyalty.’ In 2022, Limitless went on to win the Gold Stevie® Award for Customer Service Solutions Technology Partner of the Year.

Havard takes over the function of Chair from Charles Cooper-Driver, who shall be focusing extra on charity-related endeavours. Since its launch, Cooper-Driver has offered steerage and help to Limitless in creating the GigCX class and rising the corporate as a market chief.

“Following on from the brilliant work Charles has done, I am very much looking forward to helping elevate Limitless and GigCX globally,” stated Havard. “I’ve long followed the progress of GigCX from being a great idea coupled with smart innovation and real consumer benefits, to its current state of usage by global brands. Companies have reached a tipping point where customer experience has become a real differentiator of value that drives brand loyalty and engagement. GigCX and the Limitless platform provide a unique new capability in this environment and one that is helping Limitless clients to connect in ways that aren’t possible with traditional systems or operating models.”

“We are excited to be working with Mike as we take Limitless to the next level,” stated Limitless CEO Roger Beadle. “As an extremely experienced leader, Mike is set to help Limitless drive significant growth, attract more blue-chip clients, and continue our expansion in the US and beyond. To date, we’ve had a tremendously exciting story to tell surrounding the incredible rise of GigCX, and as we see continued scope for the model and our platform across new customers, Mike’s experience will be a huge help in capitalising on these new opportunities.”

In 2016, Roger Beadle and Megan Neale based Limitless to convey gig to CX and to rework the customer support trade for the higher good. Combining gig crowdsourcing and AI to assist companies tackle their largest customer support challenges – rising prices, rising employees attrition, variability in demand and the necessity for variety – the Limitless platform is utilized by manufacturers like Microsoft, eBay, L’Oreal, Samsung, and Unilever to attach with their most engaged prospects, offering on-demand customer support that flexes according to demand.

To be taught extra about GigCX, obtain the GigCX report right here:

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