Intelligent Automation Benchmark Study Reveals Automation Initiatives Involving Document Intelligence, Process Orchestration and Connected Systems Yield Greatest ROI
London, UK – January 19, 2021 – Kofax®, a number one provider of Intelligent Automation software program for digital workflow transformation, immediately proclaims Part three of its Intelligent Automation Benchmark Study, a Forrester Consulting thought-leadership paper commissioned by the corporate. As the worldwide pandemic pushes organisations to speed up digital transformation initiatives, enterprise leaders more and more should resolve which automation tasks to fund. According to the examine, the steering is evident: automating workflows with a “DNA” together with doc intelligence, course of orchestration and related techniques yields the best return on funding.
Kofax Intelligent Automation Benchmark Study
“Companies seeking to remain relevant and competitive in the digital economy are aggressively investing in low-code automation platforms to digitally transform internal operations and customer interactions,” says Chris Huff, Chief Strategy Officer at Kofax. “Industry winners will leverage automation with a focus on outcomes and experiences increasing organisational capacity, driving operational efficiency, empowering employees, and enhancing customer experiences.”
When requested to rank automation expertise use instances so as of significance, the highest responses cited these requiring doc intelligence. These are workflows ingesting, classifying and extracting unstructured content material from paperwork and different sources, and turning that info into actionable knowledge insights for additional processing. Those use instances embrace:
Respondents additionally stated they’re prioritising automation capabilities targeted on course of orchestration to make sure profitable ongoing administration of the digital workforce at scale. The high course of orchestration wants cited within the examine embrace the flexibility to:
- Mitigate disruption to automated processes because of adjustments in underlying related techniques and purposes – 35 %
- Centralise analytics addressing productiveness of the digital workforce and all automation applied sciences deployed, together with its utilisation inside the enterprise – 28 %
- Orchestrate a number of vendor options in a centralised method – 20 %
Study respondents are additionally prioritising workflows that rely upon related techniques – the flexibility to attach individuals, digital employees, techniques, knowledge and purposes. Specifically:
- 54 % of respondents choose automation platforms with complementary options pre-integrated with one another and/or exterior options
- 61 % of respondents need automation distributors to have sturdy ecosystems together with marketplaces and/or communities
When requested what particular kinds of workflows respondents are automating, use instances fell into three major classes: buyer engagement, finance and operations. Example workflows inside these classes embrace:
The Kofax Intelligent Automation Benchmark Study is predicated on a 2020 survey of 450 automation and AI resolution makers, and 450 particular person contributors in North America, Australia, France, Germany, Hong Kong, Japan, Singapore, Sweden and the United Kingdom. It gives insights into the present state of enterprise automation.
Kofax allows organisations to Work Like Tomorrow™—immediately. Kofax’s Intelligent Automation software program platform helps organisations remodel information-intensive enterprise processes, cut back handbook work and errors, minimise prices, and enhance buyer engagement. We mix RPA, cognitive seize, course of orchestration, mobility and engagement, and analytics to ease implementations and ship dramatic outcomes that mitigate compliance danger and improve competitiveness, progress and profitability. For extra info, go to kofax.com.
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Vidushi Patel/Nicola Males
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