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Bengal Government’s Grievance Redressal System Gets Top Award

The award for Bengal was for eSamadhan which is the CMO Public Grievance System


The West Bengal authorities has acquired the highest award from the Skoch Foundation for the efficiency of the grievance redressal cell of the Chief Minister’s Office. The prestigious and highest Digital India Platinum Award was given away digitally on the 66th Skoch Summit on Thursday at New Delhi.

PB Salim, IAS, senior secretary within the Chief Minister’s Office, accepted the award on behalf of the federal government.

“Under the dynamic leadership of our honourable chief minister, the government of West Bengal has taken very many steps reach out to citizens to make the government responsive and accountable. I am happy one of the efforts has been recognised by the Skoch Group,” Mr Salim stated.

“This award and recognition make us more and more responsible to the citizens and in the days and years to come, I am sure we will rise up to the occasion and continue serving the people,” he added.

The Skoch Foundation confers ten Silver – three gold and one platinum award yearly to excellent initiatives or schemes chosen from throughout the nation by means of a aggressive course of. Bengal had gained the Skoch Platinum award in 2014 for the eAbgari venture of the Excise Department.

The award for Bengal was for eSamadhan which is the CMO Public Grievance System. It was adjudged finest in all classes out of roughly 4,000 nominations, a press launch by the federal government stated.

The eSamadhan system is exclusive, Mr Salim defined, to make sure the federal government is accessible to residents. People can voice their grievance by means of a number of digital platforms, together with name centres. For those that shouldn’t have digital entry, 2,700 centres have been set as much as bodily acquire grievances.

The time-frame for grievance redressal is 24 hours to 7 days. Once handled, the federal government contacts the complainant to ask if they’re happy with the standard of the redressal. If there may be any problem, the grievance is revisited until the complainant is happy, Mr Salim defined.

“This is the only platinum award being conferred today. You must have done a good job,” stated the host of the programme Gursharan Dhangal, who can also be the Editor Inclusion and CEO of Skoch Media.

Skoch Award celebrates excellence of governance supply. Instituted in 2003, it has positioned itself as “the highest civilian honour in the country conferred by an independent organisation”.

It recognises individuals, initiatives and establishments “that go the extra mile to make India a better nation.”

Among different winners of the Skoch awards have been Wardha in Maharashtra and and Jagatsingpura in Odisha. They have been amongst a number of cities and cities that gained silver medals for his or her coronavirus response. Telangana additionally gained silver for governance in addition to two golds.

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